Care & Policies
Shipping & Returns
Every piece is hand-finished in our studio. Here's exactly what to expect from order to arrival — and what happens if something isn't quite right.
Shipping
- Free standard shipping on US orders over $75.
- Standard US shipping is a flat $6 and arrives in 3–7 business days.
- Orders are hand-finished and ship within 1–3 business days.
- You'll receive a tracking link by email as soon as your order is packed.
- International shipping is calculated at checkout. Duties and taxes are the buyer's responsibility.
Repairs & Replacements
- All sales are final — we do not offer refunds.
- If your piece arrives damaged or defective, we'll repair or replace it within 7 days of delivery.
- To request a repair or replacement, email us at the address below within 7 days of receiving your order, with your order number and a clear photo of the issue.
- Repairs and replacements outside the 7-day window are not covered.
- Personalized and engraved items are made just for you and are not eligible for exchange.
Quality & Care
- Every bracelet is inspected before it ships. If yours arrives with a flaw, we'll make it right.
- To preserve the gold finish: keep dry, avoid lotion and perfume, and store flat in the pouch provided.
- Charms clip securely but should be checked occasionally for snug fit.
Questions
We answer every message personally — usually within one business day. Get in touch.
Policies are maintained by ICU Butterfly and may be updated. The version shown at the time of your order applies to that order.